MOBILE FIELD SERVICE TECHNICIAN
Major Responsibilities (Essential Functions of the Job):
Interfaces with customers regarding technical aspects of the organization's products or services Provides problem resolution and troubleshooting to customers over the telephone and in the field Assists with product updates Relays customer feedback regarding products to appropriate individuals in sales, quality assurance, and product management Determines best method to resolve problems ensuring customer satisfaction and adherence to the organization's policies Provides guidance, training, and instruction to non-technical representatives Possesses a thorough technical knowledge of assigned products Peripheral Functions of the Job:
Make service calls on industrial customers Minimum of 25% travel is required, weekends may be included Maintain Safety Policies (safety glasses, ear protection, steel toe shoes, etc.
) Keep work area clean and orderly Complete Certification material as required Knowledge of Hydraulics Strong mechanical aptitude Willingness to participate on a team and drive continuous improvement activities Education:
High School Education or Equivalent Associates in Electronics preferred but not required
Experience:
2 years field service experience specializing in manufacturing or industrial background Mechanical Aptitude Skills:
Good interpersonal skills/ dealing with people in a positive manner Self-starter Ability to stay focused while working closely with others Excellent communication skills both written and verbal Excellent organizational skills Moderate data entry skills, telephone skills, computer literate Moderate knowledge of Word and Excel Miscellaneous:
Must be able to meet minimum DOT requirements Safety conscious Must be able to travel minimum of 25% PI226581412 Recommended Skills Business Process Improvement Communication Computer Literacy Coordinating Customer Satisfaction Data Entry Estimated Salary: $20 to $28 per hour based on qualifications.
Interfaces with customers regarding technical aspects of the organization's products or services Provides problem resolution and troubleshooting to customers over the telephone and in the field Assists with product updates Relays customer feedback regarding products to appropriate individuals in sales, quality assurance, and product management Determines best method to resolve problems ensuring customer satisfaction and adherence to the organization's policies Provides guidance, training, and instruction to non-technical representatives Possesses a thorough technical knowledge of assigned products Peripheral Functions of the Job:
Make service calls on industrial customers Minimum of 25% travel is required, weekends may be included Maintain Safety Policies (safety glasses, ear protection, steel toe shoes, etc.
) Keep work area clean and orderly Complete Certification material as required Knowledge of Hydraulics Strong mechanical aptitude Willingness to participate on a team and drive continuous improvement activities Education:
High School Education or Equivalent Associates in Electronics preferred but not required
Experience:
2 years field service experience specializing in manufacturing or industrial background Mechanical Aptitude Skills:
Good interpersonal skills/ dealing with people in a positive manner Self-starter Ability to stay focused while working closely with others Excellent communication skills both written and verbal Excellent organizational skills Moderate data entry skills, telephone skills, computer literate Moderate knowledge of Word and Excel Miscellaneous:
Must be able to meet minimum DOT requirements Safety conscious Must be able to travel minimum of 25% PI226581412 Recommended Skills Business Process Improvement Communication Computer Literacy Coordinating Customer Satisfaction Data Entry Estimated Salary: $20 to $28 per hour based on qualifications.
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